In the digital wave, every industry is undergoing earth-shaking transformation, and the after-sales service for coating equipment has also entered the “digital and intelligent era.” How to better safeguard customer service, enhance efficiency, and reduce costs has become the higher pursuit of the “new service generation.” Empowered by modern tools, Joihey Company leverages its robust project experience and R&D capabilities to rapidly lead the industry. It has fully embraced the construction of digital information systems, continuously innovating its after-sales service system. Joihey pioneered equipment online repair reporting and remote online guidance services, enabling rapid response to customer needs. This approach breaks the constraints of time and space, delivering an enhanced user experience for customers.
Joihey Company is the world's largest production base for electrostatic powder coating equipment. Its main spray booths consistently hold the top market share in China, far surpassing competitors. Currently, it operates after-sales service centers in Zhongshan, Foshan, Tianjin, Chengdu, Suzhou, Changsha, Wuhan, Hefei, Chongqing, Qingdao, Hangzhou, and other locations. With a professional technical after-sales team of over 100 personnel nationwide, the company commits to 7x24-hour service responsiveness, ensuring prompt and localized support for customer needs. Junhe stands as the industry leader in after-sales service investment, coverage, and dedicated technical personnel scale. Joihey consistently upholds a ‘customer-first’ service philosophy, continuously innovating its service offerings. Beyond offline professional teams, it has integrated internet technology to launch online remote services. Each piece of equipment shipped from the factory features a dedicated after-sales QR code. When customers require service, a simple 30-second scan and form submission triggers an immediate response from Joihey headquarters. A dedicated specialist provides one-on-one professional service, offering remote guidance and troubleshooting through an information system. Should on-site engineer assistance be required, headquarters dispatches the nearest available technician. Service progress is trackable, and post-service evaluations are directly fed back to headquarters. Compared to traditional after-sales models, this online approach operates 24/7 regardless of weather, delivering more convenient and user-friendly experiences that bridge the service gap. In the new digital frontier, Joihey leads with strength. Combining online and offline approaches, we prioritize solving customer problems. Utilizing digital and information tools, we serve clients more efficiently and professionally, enhancing service effectiveness, reducing costs, and generating direct economic benefits.
